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PaymentUpdated 2 years ago

Which payment types do you accept?

We accept Visa, Mastercard, Discover, American Express, Diner's Club, Shop Pay, Apple Pay, Google Pay, Meta Pay, and PayPal.

Do you offer payment installments?

We do not offer Buy Now Pay Later, but we offer an installment plan for all orders over $50 through Shop Pay, in partnership with Affirm.

Shop Pay offers you the option to pay in full at checkout, or to split your purchase into regular payments with Shop Pay Installments. Installment options vary by store and can be used on orders over $50 USD, including discounts, shipping, and taxes.

For purchases split into 4 bi-weekly payments, there are no additional charges or interest rates applied. Purchases split into monthly payments may be subject to interest.

You can pay your balance off early without penalty.

There are no late fees. However, partial or late payments may affect your ability to use Shop Pay Installments in the future.

What is the option to pay in installments on Shop Pay?

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR, or monthly installments with no hidden or late fees*.

*Rates from 0% APR 10-30% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: Options depend on your purchase amount, and a down payment may be required. State notices to consumers

Which payment methods are accepted if I use the option to pay Installments on Shop Pay?

The installments option on Shop Pay is available on debit and credit cards.

Can I use Shop Pay Installments if I'm an international customer?

Shop Pay Installments is only available to customers with a United States billing address and phone number. Customers with international billing addresses and phone numbers can't use Shop Pay Installments.

Is there a limit to how much I can spend on a single Shop Pay Installments order?

Yes, 17,500 USD is the order value limit that applies to purchases using Shop Pay Installments, including discounts, shipping, and taxes.

Can I buy gift cards with Shop Pay Installments?

You can't purchase gift cards using Shop Pay Installments. If you want to purchase gift cards along with Shop Pay Installments eligible products, then you need to place two separate orders.

Are there late fees with Shop Pay?

No, there are no late fees if you miss a scheduled payment.

What if I miss an installment payment with Shop Pay?

There are no late fees for customers who miss a scheduled payment. However, partial payments or late payments might impact your credit score, or your eligibility to use Shop Pay Installments in the future. If you have questions about a missed installment payment, then you can contact Affirm support for assistance.

What if I make a return on a purchase made through Installments with Shop Pay?

After your refund is processed, the refund amount will appear on your payment schedule within 3-10 business days, and your balance will be updated.

If your refund is less than your total purchase balance, then it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, then the difference is returned to your original payment method within 3-10 business days.

If your order is made with monthly payments, then the paid interest isn't refunded. Interest is the cost of borrowing, and isn't refundable.

How long should a refund take to reach me?

Once we have received your package and accepted the return, we will transfer the amount back to the credit card used for the purchase. Please note that from the day we have processed your return, it usually takes 1-3 business days before the amount is available on your account.

Do you offer gift receipts?

We do not offer gift receipts.

Will I get an email confirmation for my order?

Yes, you will receive an email confirmation for your order within a few minutes of placing your order.

I didn’t get an order confirmation number, there is a charge on my credit/debit card. What happened?

If you see a charge on your card but the order did not go through and you did not receive an order confirmation email, the charge is likely a pending virtual charge or a hold when you attempted to submit your order. This will drop off your bank or credit card statement within a few days. However, if you are concerned, we recommend calling your bank or credit card company.

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