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Defective ItemsUpdated 2 years ago

  • If your item(s) is defective, we’ll happily send you a new one based on inventory availability, no need to send it back to us.
  • If your item is damaged during or upon delivery, no need to return the damaged item as well. Just contact us at [email protected] with your order information and a photo of the damaged item, and we’ll send you a replacement.

Can I return/exchange items if I receive any defective Items?

Faulty Goods

We will refund or replace items free of charge if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

Broken Glassware

Please email our support team at [email protected] with a photo of the broken goods to arrange a free replacement or refund. Please do not mail back the broken glass.

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